Hi,
I am trying to purchase the Round Trip Basic plan and want to put my kids name as the beneficiaries. But I do not find a spot to do that. Can you please help?
Thanks,
Dave

Dear Dave,
Thank you for contacting us at American Visitor Insurance for your Round Trip Basic Insurance needs!.
I contacted the Seven Corners company regarding your question and according to that, you should be able to enter one beneficiary name in the application. If not, please email or call them at 1-800-335-0611 after you purchase the plan and the admin will add the beneficiary on your plan.

Please let us know if we can help any further

Regards,
www.americanvisitorinsurance.com
Customer care
877 340 7910

Dear Sir,
I used your website and purchased a Inbound USA travelling from December 16, 2015 to January 5, 2016, coverage for same period, 21 days total stay for $286.02.
Primary traveler: 88 years
Spouse: 82 years.
Are there any additional instructions or advice that we should have in hand?
Luis

Dear Luis,
Thank you for contacting us at American Visitor Insurance for your Inbound USA Insurance needs!. Simply print out your ID cards and carry them with you. If you have need of your insurance, it has all the information you and/or the provider need to access your insurance. We wish you a safe and healthy trip!

Regards,
www.americanvisitorinsurance.com
Customer care
877 340 7910

Hello American Visitor Insurance,
After i purchase the insurance, how soon i can get the insurance card?
Thank you,
Tiansheng

Dear Tiansheng,
Thank you for contacting us at American Visitor Insurance for your visitor health insurance needs!. You will get your insurance card after you made your purchase. If you choose "online fulfillment" then everything will be sent electronically. Or you can also select a copy of your policy to be sent to your mailing address.

Regards,
www.americanvisitorinsurance.com
Customer care
877 340 7910

Hi,
I would like to subscribe a visitor medical insurance for a trip to California next week. I will be travelling with my husband, daughter and my 13 year old niece. I previously wrote an e-mail to American Visitor Insurance who told me I would have to subscribe a separate insurance for my niece but when I go on your website to do it there is a notice that says you need to be at least 14 years old so what should I do ?
Thank You,
Valerie Malingreau

Dear Valerie,
Thank you for contacting us at American Visitor Insurance for your US visitor health insurance needs!. Be sure you put your niece as the primary insured and not as a dependent.
There is a special rate for minors alone which should come up. If that does not work, please let us know which policy you are trying to purchase and we can recommend a comparable policy for you.

Regards,
www.americanvisitorinsurance.com
Customer care
877 340 7910

Hello,
We are Canadians and got an on-line quote from your site but we have a couple of questions before proceeding with purchase. Are there higher deductible choices available, such as $1000? If we purchase three months and find we need to stay in the US longer, up to 180 days, can we purchase additional insurance while we are in the US?
Thank you,
Linda G

Dear Linda,
Thank you for contacting us at American Visitor Insurance for your visitor health insurance needs!. You should be able to click on the "Revise" button in the upper or lower right corner of the table you get after you click on "Get Quote" or "Free Quote" and change the deductible to $1000 and check your new results. Fixed plans do not offer high deductibles, but comprehensive plans (which I recommend) do offer higher deductibles which can save you money on the premium.
Do let us know if we can help you further. If you have a question about a specific policy, tell us the name so we can explain it further for you.

Regards,
www.americanvisitorinsurance.com
Customer care
877 340 7910

Hi,
I just submitted an IMG application for insurance coverage. I received a reply e-mail with links for printing ID cards etc. Is there anything else I need to do or is this policy ready to go?
Please advise,
Thanks
Ann W.

Dear Ann,
Thank you for contacting us at American Visitor Insurance for your US visitor health insurance needs!. No. The ID cards are all you need to print out and carry with you. They have all the phone numbers you might need in case you need to reach the insurance company. Note that there is usually a phone number which can be called collect should you be abroad and need to contact them (they are all based in the US although some have offices in Europe as well).

Regards,
www.americanvisitorinsurance.com
Customer care
877 340 7910

Hi,
I was just wanting some clarification on what is covered in your policy for the Travel Medical plans. I am 59 years of age and will be this age at time of my travel to America from Australia. I am travelling over for a period of 14 days and have a pre-existing medical condition. I suffered a mild stroke on the 05 October 2011 and will be travelling on the 20 September 2012. From reading the policy, my understanding is that I would be covered for up to $15000 in medical expenses if I was to have another stroke while I was over there and that I would be covered for up to $300,000 if I had to be evacuated to my home country due to this stroke. Is this correct?
Thanks
Gerda Oudyn

Dear Gerda,
Thank you for contacting us at American Visitor Insurance for your US visitor health insurance needs!. Here is a comparison of the two options in the Travel Medical plans
The Travel Medical Basic plan covers up to $25,000 for acute onset of pre-existing condition up to 69 years.
The Travel Medical Plus plan covers up to $50,000 for acute onset of pre-existing condition for people up to age 69.
For any other medical issue, coverage of medical expenses and evacuation would go up to the maximum selected for the plan.

Regards,
www.americanvisitorinsurance.com
Customer care
877 340 7910

Hi,
Good morning,
I should visit USA from 01/07/2014 until 03/27/2014 but on 12/18/2013 I should have removed two sebaceous cysts from my scalp.
Can I be insured anyway?
If I come to the States and (hopefully not) I have troubles with some infection in the wound will I be covered?
Kind regards,
Alan Marchesan

Dear Alan,
Thank you for contacting us at American Visitor Insurance for your visitor health insurance needs!. This would be considered as a pre existing condition only a life-threatening emergency would be covered. So, if you had a minor infection that needed to be checked, you would have to pay out of pocket for that care and treatment.

Regards,
www.americanvisitorinsurance.com
Customer care
877 340 7910

Hi,
I'm Martina Barbi. I made the Student Secure insurance with your company on May 12, 2013.
I have printed the card from the on-line certificate I received after the submission.
Is that enough to receive medical service in case I need it or Should I receive a plastic card by mail (If so ,I did not receive anything till now.)....?!?
'Cause on the card I printed from the certificate, there is written ' Possession of this card not guarantee medical coverage'.
Thanks for the attention.
Best regards,
Martina

Dear Martina,
Thank you for contacting us at American Visitor Insurance for your Student Secure Insurance needs!. The card you printed out is sufficient to use your insurance should you need to. What that notice means is that the provider (doctor/hospital) will have to call the insurance company to confirm your medical insurance coverage. Plastic cards can be faked as well, so this note will still be on those.

Regards,
www.americanvisitorinsurance.com
Customer care
877 340 7910